Journal of Systems Integration, Vol 6, No 4 (2015)

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Extending MBI Model using ITIL and COBIT Processes

Sona Karkoskova, George Feuerlicht

Abstract


Most organizations today operate in a highly complex and competitive business environment and need to be able to react to rapidly changing market conditions. IT management frameworks are widely used to provide effective support for business objectives through aligning IT with business and optimizing the use of IT resources. In this paper we analyze three IT management frameworks (ITIL, COBIT and MBI) with the objective to identify the relationships between these frameworks, and mapping ITIL and COBIT processes to MBI tasks. As a result of this analysis we propose extensions to the MBI model to incorporate IT Performance Management and a Capability Maturity Model.

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DOI: http://dx.doi.org/10.20470/jsi.v6i4.244

ISSN: 1804-2724

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