Journal of Systems Integration, Vol 4, No 3 (2013)

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Quality of Service Attributes for Software as a Service

Lukas Burkon


Software as a Service (SaaS) has been developing for over ten years and, is reaching a mature level, where quality and its monitoring and management become significant. Although, SaaS is derived from the ASP model, SaaS background and architecture is different and therefore also SaaS quality management is based on different concepts. This paper is focused on the difference between traditional IT outsourcing and SaaS and proposes a set of quality attributes appropriate for the management of the SaaS quality.

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ISSN: 1804-2724

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